Frequently Asked Questions
Everything you need to know about comfort and support for your feet.
How do I determine the correct size for my insoles?
Most of our insoles are designed to be trimmed to fit. We recommend ordering based on your standard shoe size; if you are between sizes, choose the larger size and trim the toe area using your original shoe liner as a template.
What is your return policy for worn products?
We offer a 30-day comfort guarantee on most brands. If you are not satisfied with the support or fit after wearing them, you can return them for a full refund or exchange within 30 days of purchase.
How long do typical orthotic insoles last?
Depending on usage and activity level, most high-quality insoles last between 6 to 12 months. For high-impact athletes, we recommend replacement every 3 to 4 months to ensure maximum shock absorption.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout based on the weight of your order.
Can I move one pair of insoles between different pairs of shoes?
Yes, most insoles are transferable. However, for the best longevity and consistent support, we recommend having dedicated pairs for your most-used shoes, such as athletic trainers and work boots.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.